30 day returns
If a product is not right, contact us within 30 days of delivery and we will refund it. Items should be unused and in resaleable condition, with the exception of the fit issues described below.
Sizing and fit
Harnesses, muzzles and collars are sized items, and fit problems are the most common reason people return dog equipment. If something does not fit your dog, we will exchange it for the correct size at no cost to you, including return shipping. You do not need to argue the case.
We would rather you had the right size than the right paperwork, so a harness that has been tried on your dog is still returnable.
Faulty items
If hardware fails, stitching gives way, or a product arrives damaged, send us a photograph and we will replace it or refund you immediately. You do not need to return a faulty item before we act.
How to start a return
Email us with your order number and a sentence about what went wrong. We will send return instructions the same or next business day.
Refund timing
Refunds are issued to the original payment method within 3 business days of approval. Your bank may take a further 3 to 10 days to show the credit.
What we cannot accept
Used treat pouches and worn muzzles that have been in contact with saliva cannot be resold and are non-returnable unless faulty. If one of these is genuinely defective, we will replace it.